Frequently asked questions on Husqvarna Automower®
Reasons to buy an Automower®
How to use Automower®?
Suitable lawns
Mower system and navigation benefits
Safety
Maintenance and service
Buying Automower®
Automower®Connect
Reasons to buy an Automower®
Does it take a lot of time to own and operate Automower®?
No, Husqvarna's Automower® is very simple to operate. Once you have installed the robotic lawn mower, it automatically ensures that your lawn is well cut, without any involvement from your side – whether you are at home or away. Your lawn will always remain well maintained and you'll never have to worry about mowing again.
Is it easy to use?
Yes, it's very easy. The robot mower is very light compared to conventional lawn mowers, weighing about 15 to 30 pounds. The control panel is very intuitive to operate. Once in use, the Automower® can be left alone to do its job.
Is it noisy?
Not at all. The sound level of the Automower® is very low, ranging from 69 dB(A) down to 58 dB(A) depending on the model. The average level of normal mowers, generate between 95 and 100 dB(A) of noise. You can easily have the mower working in your yard without disturbing you or your neighbors.
What effect does the Automower® have on the environment?
Since Automower® runs on batteries, there are no emissions generated by the mower. The energy consumption is extremely low. The running costs depends on the size of your lawn, but are only around $10-$50 per mowing season for the electricity consumed.
What if you have allergies – does all that mowing make allergies worse?
On the contrary, if you have grass allergies or hayfever, Automower® can be a great solution for you. Since you don’t need to be present when the robot mower is cutting your lawn, you won't be near any plant allergens when the grass is being cut. Also, your grass is kept so short that allergens don't become airborne.
How to use Automower®?
How do I install the Automower®?
You can easily do the installation yourself (Learn more about how to install the Automower®). Just follow the instructions in the operator’s manual. It takes about 2-5 hours, depending on the size and complexity of your lawn. Your local Husqvarna dealer may also offer an installation service. Please check with your local dealer for installation packages.
How do I start and stop the mower?
Once the system is installed, you have to switch on the main switch. Press the START button (if available), and close the keypad hatch. To stop it, simply press the large STOP button.
Do I need to bury the wire in the ground?
No. The wire can be laid on the ground using the supplied staples. In a few weeks, the wire will disappear into your lawn. Remember to cut your lawn as short as possible around the perimeter in order to get the wire as close as possible to the ground. However, if you wish to bury the wire from the beginning, you can. The suggested depth is 1-4 inches.
What happens if I forget my PIN code?
You should contact your dealer who will help you retrieve your PIN code.
Suitable lawns
What is the maximum operational area for the Automower®?
The Automower® can handle lawns up to about 44,000 sqft (1 acre), depending on the model and complexity of your yard.
Will I still need an ordinary lawn mower?
Not anymore. However, we do recommend you to complement your lawn edges with a weed trimmer or edger for a perfect finish.
What do I do if my lawn size is larger than 1 acre?
You can install two or more Automower® for your land. We have plenty of multiple robot mower installations in places around the world.
Can I use it in a small yard?
Yes. You can adjust the mowing time to suit your yard size using the TIMER function. First, find your model's cutting time per hour. Then, adjust the TIMER to the size of your lawn.
Can it handle all types of lawn shapes and sizes?
In principle, yes. If you can mow with a normal mower, then the Automower® can also mow. The convenience advantage may be diminished in a very complex yard with large obstacles and small patches of lawns not connected to each other. During the installation process, you will outline the areas the mower will not cut, e.g. flowers, bushes, trees, rocks, etc.
Will it work with my uneven lawn?
Due to the large driving wheels, the Automower® can work very well with uneven ground surfaces. It also handles slopes up to a 45% (24°) incline. It will not scalp hills like normal mowers do. Small deep holes may cause the mower to get stuck so it's important to fill the holes before starting the mower.
Can it work with narrow passages?
Yes, the Automower® can handle narrow passages down to 24 inches, depending on the model.
Can it detect objects such as clothes or toys lying on lawn?
No. It is up to you to keep the lawn surface object free. Any object that is small enough for Automower® to pass over may be damaged, as well as cause damage to the mower’s blades. Make sure your lawn is clear of small objects before operating the mower.
What about pine cones, tree branches and fruit on the ground?
To maximize the life of the blades, these types of objects should be raked and collected regularly. They will not damage the mower, but the blades will wear out faster. Tree branches may also damage or bend the blades resulting in a poor cutting performance.
I have a nice flower bed and trees that I want to protect. Is that possible?
Absolutely. If the boundary wire has been installed correctly around your flower bed, tree, shrub, or other objects, then the Automower® will not mow in the restricted areas.
How does it handle very long grass?
If the grass is very long and thick, you should raise the cutting height and gradually reduce it to the preferred level. In very extreme conditions, the lawn may need to be cut by a normal mower before the Automower® takes over.
I have a lot of moss in my lawn – how does that effect the Automower®?
The continuous mowing has a very positive influence on your grass growth, leading to the gradual disappearance of moss from the lawn.
Will it cut the grass in rainy conditions?
Yes, Automower® is designed to handle wet conditions. However, it is recommended that you bring the mower inside in extreme weather conditions.
Will it cut in very hot conditions?
The mower is designed to function in temperatures of up to about 113ºF. The NiMH battery capacity is lower in hot conditions. As a result, the mower will charge and mow in shorter periods. However, the area mowed remains unchanged. Models using Li-Ion batteries mow equally regardless of temperature range.
If I want to use it at my summer home or share it with my neighbor, can the Automower® work at two different locations?
Yes. If you buy two charging stations and two loop wire cables, you can have two separate installation sites and use the same Automower® in both locations.
Mower system and navigation benefits
What are the benefits of mowing the lawn in a random pattern?
By mowing your lawn in a seemingly random pattern and various directions, you will get a carpet-like lawn. It has also proven to be the most reliable way to cover the whole lawn, leaving no or little uncut grass.
What are the benefits of a boundary wire system to define the cutting area?
The boundary wire system is a very robust and reliable system, making sure the mower always stays inside its boundaries in all weather and land conditions. It is also very easy to set the boundaries and define your cutting area.
Can Automower® be equipped with GPS?
Models such as the 430X have an on-board GPS that simplifies installation and assists with the navigation. There are also models equipped with a GPS communication device that acts as a tracker in case the product is stolen. With models that have GPS integration, the owner can communicate with the mower via SMS or an iPhone app.
Safety
Can children play on the lawn when Automower® is working?
Even though Automower® operates on low power, you can still cut your fingers or toes if they come into contact with the cutting blade. A built-in safety feature means the blade will automatically stop if the mower is lifted up or turned over. The distance between the outer body and the blade tip is also extra-long to avoid feet or hands from accidentally reaching the blades. For safety reasons, we recommend turning off mower when small children are playing on the lawn.
Does it have a theft alarm?
Yes. Automower® has several theft protection systems that may be activated. The mower can not be used without the personal PIN code. The installation lock prevents it from functioning on any other installation other than your own. The time lock requests your four-digit PIN to be entered at an interval decided by yourself. The alarm requires the PIN code to be entered when Automower® is stopped – or an audio alarm will go off. In addition, GPS communication units include a GPS tracker available as an accessory for most models.
Is it potentially dangerous to cats and dogs?
No. Our experience shows that pets will usually respect the Automower® and leave it alone. The mower is equipped with sensors so that when it runs into an object such as pets, it will reverse itself and chooses another direction to mow. If it does collide with a pet, the contact is very light and unlikely to cause any harm.
Maintenance and service
Where can I get service and spare parts?
You can get service at your nearest Husqvarna dealer.
What’s the lifetime of the battery?
This depends on the mowing area and running time of the mower. If you run your Automower® 6 months a year on an area of 8,600 sqft, your battery will last 5-7 years. In order to save your battery, you should set the timer according to the size of your lawn. During the dry season you can easily reduce the running time without losing performance.
What’s the lifetime of the blades?
The life of the blades depends on the type of soil and grass. Typically, the life is 1-2 months for .25 acre mowing area. The lightweight blades are super easy to replace. You can replace them in five minutes using a regular screwdriver.
Do I need to store it inside during the winter?
Only if you don't need to mow in the winter. The best time to bring it in is once the grass stops growing or after the first heavy frost. Remember to always bring it in before ice and snow. Before putting the Automower® away for the winter, it should be cleaned, wiped dry and then stored in dry frost-free place. We also recommend that the charging station be stored indoors over the winter. The loop wire installation can remain in the lawn without any problems.
How do I maintain the Automower® to keep it in the best condition?
Your mower is a very low maintenance machine, but replacing blades regularly is vital for the best cutting results. Every now and then, depending on your lawn size, you should spend a few minutes cleaning the grass from the wheels and chassis.
Buying Automower®
Where can I buy Automower®?
You can shop online: AutoMower Collection or call 1-800-610-5635
How much does Automower® cost?
The price varies between approx. $1,999 to $4199, depending on the model you chose. Please check the AutoMower Collection for the latest available models.
Automower®Connect
What is the monthly data consumption on the SIM card in the mower?
Around 25 MB per month when in use.
Can I see the remaining balance on the prepaid SIM in the mower?
You will have to consult with your carrier for this information.
I've forgotten my password for the app login?
Use the reset password function at the login screen in the app.
How do I change the password for the app login?
Via the Account settings menu in the app.
Can I change the email address I use for the login?
You will have to create a new account using a new email address. All mowers will need to be paired again to the new account.
Can I change the mower PIN code from the app?
No, the mower PIN code and other security settings are not abled to be changed from the app.
What does the “Unpair mower” command do in the app?
It will remove the pairing between your account and the mower. All other accounts that are paired to the mower still have full access.
How do I remove the paring for all accounts?
Via the mower menu.
Why does my mower stop for around ten seconds after changing a setting from the app?
This is a normal behavior for the mower to reset the itself to the new settings.
Reasons to buy an Automower®
How to use Automower®?
Suitable lawns
Mower system and navigation benefits
Safety
Maintenance and service
Buying Automower®
Automower®Connect
Reasons to buy an Automower®
Does it take a lot of time to own and operate Automower®?
No, Husqvarna's Automower® is very simple to operate. Once you have installed the robotic lawn mower, it automatically ensures that your lawn is well cut, without any involvement from your side – whether you are at home or away. Your lawn will always remain well maintained and you'll never have to worry about mowing again.
Is it easy to use?
Yes, it's very easy. The robot mower is very light compared to conventional lawn mowers, weighing about 15 to 30 pounds. The control panel is very intuitive to operate. Once in use, the Automower® can be left alone to do its job.
Is it noisy?
Not at all. The sound level of the Automower® is very low, ranging from 69 dB(A) down to 58 dB(A) depending on the model. The average level of normal mowers, generate between 95 and 100 dB(A) of noise. You can easily have the mower working in your yard without disturbing you or your neighbors.
What effect does the Automower® have on the environment?
Since Automower® runs on batteries, there are no emissions generated by the mower. The energy consumption is extremely low. The running costs depends on the size of your lawn, but are only around $10-$50 per mowing season for the electricity consumed.
What if you have allergies – does all that mowing make allergies worse?
On the contrary, if you have grass allergies or hayfever, Automower® can be a great solution for you. Since you don’t need to be present when the robot mower is cutting your lawn, you won't be near any plant allergens when the grass is being cut. Also, your grass is kept so short that allergens don't become airborne.
How to use Automower®?
How do I install the Automower®?
You can easily do the installation yourself (Learn more about how to install the Automower®). Just follow the instructions in the operator’s manual. It takes about 2-5 hours, depending on the size and complexity of your lawn. Your local Husqvarna dealer may also offer an installation service. Please check with your local dealer for installation packages.
How do I start and stop the mower?
Once the system is installed, you have to switch on the main switch. Press the START button (if available), and close the keypad hatch. To stop it, simply press the large STOP button.
Do I need to bury the wire in the ground?
No. The wire can be laid on the ground using the supplied staples. In a few weeks, the wire will disappear into your lawn. Remember to cut your lawn as short as possible around the perimeter in order to get the wire as close as possible to the ground. However, if you wish to bury the wire from the beginning, you can. The suggested depth is 1-4 inches.
What happens if I forget my PIN code?
You should contact your dealer who will help you retrieve your PIN code.
Suitable lawns
What is the maximum operational area for the Automower®?
The Automower® can handle lawns up to about 44,000 sqft (1 acre), depending on the model and complexity of your yard.
Will I still need an ordinary lawn mower?
Not anymore. However, we do recommend you to complement your lawn edges with a weed trimmer or edger for a perfect finish.
What do I do if my lawn size is larger than 1 acre?
You can install two or more Automower® for your land. We have plenty of multiple robot mower installations in places around the world.
Can I use it in a small yard?
Yes. You can adjust the mowing time to suit your yard size using the TIMER function. First, find your model's cutting time per hour. Then, adjust the TIMER to the size of your lawn.
Can it handle all types of lawn shapes and sizes?
In principle, yes. If you can mow with a normal mower, then the Automower® can also mow. The convenience advantage may be diminished in a very complex yard with large obstacles and small patches of lawns not connected to each other. During the installation process, you will outline the areas the mower will not cut, e.g. flowers, bushes, trees, rocks, etc.
Will it work with my uneven lawn?
Due to the large driving wheels, the Automower® can work very well with uneven ground surfaces. It also handles slopes up to a 45% (24°) incline. It will not scalp hills like normal mowers do. Small deep holes may cause the mower to get stuck so it's important to fill the holes before starting the mower.
Can it work with narrow passages?
Yes, the Automower® can handle narrow passages down to 24 inches, depending on the model.
Can it detect objects such as clothes or toys lying on lawn?
No. It is up to you to keep the lawn surface object free. Any object that is small enough for Automower® to pass over may be damaged, as well as cause damage to the mower’s blades. Make sure your lawn is clear of small objects before operating the mower.
What about pine cones, tree branches and fruit on the ground?
To maximize the life of the blades, these types of objects should be raked and collected regularly. They will not damage the mower, but the blades will wear out faster. Tree branches may also damage or bend the blades resulting in a poor cutting performance.
I have a nice flower bed and trees that I want to protect. Is that possible?
Absolutely. If the boundary wire has been installed correctly around your flower bed, tree, shrub, or other objects, then the Automower® will not mow in the restricted areas.
How does it handle very long grass?
If the grass is very long and thick, you should raise the cutting height and gradually reduce it to the preferred level. In very extreme conditions, the lawn may need to be cut by a normal mower before the Automower® takes over.
I have a lot of moss in my lawn – how does that effect the Automower®?
The continuous mowing has a very positive influence on your grass growth, leading to the gradual disappearance of moss from the lawn.
Will it cut the grass in rainy conditions?
Yes, Automower® is designed to handle wet conditions. However, it is recommended that you bring the mower inside in extreme weather conditions.
Will it cut in very hot conditions?
The mower is designed to function in temperatures of up to about 113ºF. The NiMH battery capacity is lower in hot conditions. As a result, the mower will charge and mow in shorter periods. However, the area mowed remains unchanged. Models using Li-Ion batteries mow equally regardless of temperature range.
If I want to use it at my summer home or share it with my neighbor, can the Automower® work at two different locations?
Yes. If you buy two charging stations and two loop wire cables, you can have two separate installation sites and use the same Automower® in both locations.
Mower system and navigation benefits
What are the benefits of mowing the lawn in a random pattern?
By mowing your lawn in a seemingly random pattern and various directions, you will get a carpet-like lawn. It has also proven to be the most reliable way to cover the whole lawn, leaving no or little uncut grass.
What are the benefits of a boundary wire system to define the cutting area?
The boundary wire system is a very robust and reliable system, making sure the mower always stays inside its boundaries in all weather and land conditions. It is also very easy to set the boundaries and define your cutting area.
Can Automower® be equipped with GPS?
Models such as the 430X have an on-board GPS that simplifies installation and assists with the navigation. There are also models equipped with a GPS communication device that acts as a tracker in case the product is stolen. With models that have GPS integration, the owner can communicate with the mower via SMS or an iPhone app.
Safety
Can children play on the lawn when Automower® is working?
Even though Automower® operates on low power, you can still cut your fingers or toes if they come into contact with the cutting blade. A built-in safety feature means the blade will automatically stop if the mower is lifted up or turned over. The distance between the outer body and the blade tip is also extra-long to avoid feet or hands from accidentally reaching the blades. For safety reasons, we recommend turning off mower when small children are playing on the lawn.
Does it have a theft alarm?
Yes. Automower® has several theft protection systems that may be activated. The mower can not be used without the personal PIN code. The installation lock prevents it from functioning on any other installation other than your own. The time lock requests your four-digit PIN to be entered at an interval decided by yourself. The alarm requires the PIN code to be entered when Automower® is stopped – or an audio alarm will go off. In addition, GPS communication units include a GPS tracker available as an accessory for most models.
Is it potentially dangerous to cats and dogs?
No. Our experience shows that pets will usually respect the Automower® and leave it alone. The mower is equipped with sensors so that when it runs into an object such as pets, it will reverse itself and chooses another direction to mow. If it does collide with a pet, the contact is very light and unlikely to cause any harm.
Maintenance and service
Where can I get service and spare parts?
You can get service at your nearest Husqvarna dealer.
What’s the lifetime of the battery?
This depends on the mowing area and running time of the mower. If you run your Automower® 6 months a year on an area of 8,600 sqft, your battery will last 5-7 years. In order to save your battery, you should set the timer according to the size of your lawn. During the dry season you can easily reduce the running time without losing performance.
What’s the lifetime of the blades?
The life of the blades depends on the type of soil and grass. Typically, the life is 1-2 months for .25 acre mowing area. The lightweight blades are super easy to replace. You can replace them in five minutes using a regular screwdriver.
Do I need to store it inside during the winter?
Only if you don't need to mow in the winter. The best time to bring it in is once the grass stops growing or after the first heavy frost. Remember to always bring it in before ice and snow. Before putting the Automower® away for the winter, it should be cleaned, wiped dry and then stored in dry frost-free place. We also recommend that the charging station be stored indoors over the winter. The loop wire installation can remain in the lawn without any problems.
How do I maintain the Automower® to keep it in the best condition?
Your mower is a very low maintenance machine, but replacing blades regularly is vital for the best cutting results. Every now and then, depending on your lawn size, you should spend a few minutes cleaning the grass from the wheels and chassis.
Buying Automower®
Where can I buy Automower®?
You can shop online: AutoMower Collection or call 1-800-610-5635
How much does Automower® cost?
The price varies between approx. $1,999 to $4199, depending on the model you chose. Please check the AutoMower Collection for the latest available models.
Automower®Connect
What is the monthly data consumption on the SIM card in the mower?
Around 25 MB per month when in use.
Can I see the remaining balance on the prepaid SIM in the mower?
You will have to consult with your carrier for this information.
I've forgotten my password for the app login?
Use the reset password function at the login screen in the app.
How do I change the password for the app login?
Via the Account settings menu in the app.
Can I change the email address I use for the login?
You will have to create a new account using a new email address. All mowers will need to be paired again to the new account.
Can I change the mower PIN code from the app?
No, the mower PIN code and other security settings are not abled to be changed from the app.
What does the “Unpair mower” command do in the app?
It will remove the pairing between your account and the mower. All other accounts that are paired to the mower still have full access.
How do I remove the paring for all accounts?
Via the mower menu.
Why does my mower stop for around ten seconds after changing a setting from the app?
This is a normal behavior for the mower to reset the itself to the new settings.
